Learn About Our Streamlined Customer Service Process!
With so many local plumbing, heating, cooling, and electrical companies in the area, what makes F.H. Furr stand out from the rest? Glad you asked!
It’s not just our excellent training, or the fact that we are a trusted family business who has had the respect and loyalty of thousands of customers over nearly 40 years, it’s all of these things, coupled with a streamlined process that allows both office staff and technicians to work together in such a way that allows them to make scheduling and service efficient and convenient for our customers!
So What Happens When You Call For A Repairs Or Replacement?
Although there are many finite details that have been developed by our leadership team to create our unique process, it can be broken down into five simple steps. From the moment that a customer calls on F.H. Furr, they’ll receive the highest quality service from the start of their job until it’s completed to their satisfaction. Customers are treated with respect and importance, always.
Trained To Provide The BEST!
Every employee of F.H. Furr is trained to handle their part in the life of the service call. The scheduling and dispatch will work around schedules, especially in the case of emergencies where time is of the essence. Technicians will always strive to remedy the issue in your home in a timely and efficient way.
The Importance Of Customer Service!
In today’s society, excellent customer service should be the norm, but it’s rarely displayed, and often unexpected. At F.H. Furr, we believe that when you pay for anything, especially any time of service, with your hard earned money, you should expect to be treated with a certain level of professionalism.
According to Salesforce, 75% of people are likely to switch companies if they find the processes too difficult.
A “Great Day at F.H. Furr” For Service!
When you call, you’ll be greeted in a warm, professional manner. They’ll start by getting your basic information, and determining the issue in your home to ensure that all of your information is correctly in the system for future ease, so no matter who you speak with, they’ll be up-to-date on all prior conversations.
Your time is important, so we send you notifications when your technician is en-route. We do this so that you can make preparations to be home when necessary. A phone call is placed to you prior to arrival to be certain you are home. Upon your voice confirmation, you’ll receive a text message which will include the name and picture of your service technician. This is for both convenience and safety.
You’ll receive a follow up correspondence in relation to your service. Whether it’s an estimate, a receipt, or just one of our team members calling to be sure that you’re pleased with the work that was completed, we want you to feel confident that you’re covered. If there are any issues, they’ll be resolved to your satisfaction.