10-STEP COVID-19 TECHNICIAN SAFETY PROTOCOL

As we continue to serve our customers through this time of uncertainty, we want to assure you that we are doing our part to create protocols and safety regulations to help halt the spread of the Coronavirus (COVID-19).

Below are the ten steps that we have put in place for every F.H. Furr technician to follow. Each step is designed to protect our customers as we provide them with essential home comfort services.

1 – PROFESSIONALLY CLEANED UNIFORMS

All F.H. Furr technicians are required to wear fresh uniforms daily that have been professionally cleaned and laundered by a third party.

2 – SHOE COVERS

Our technicians will wear protective shoe covers inside the home.  All shoe covers will be worn indoors only, and if the technician needs to retrieve an item from the truck, they will remove shoe covers and place them by the door. They will put them back on immediately upon reentering the home. New shoe covers are worn on every job and disposed of promptly at the end of the job.

3 – REGULAR HAND WASHING + TOWEL SUPPLY

Water & soap or hand sanitizer will be used to wash hands frequently. Our technicians will bring their own towels to dry their hands after each wash and will dispose of the towels immediately upon use.  Our technicians will not use the customer’s towels.

4 – PERSONAL PROTECTIVE EQUIPMENT

Our technicians will wear masks & gloves at all times throughout their visit. All technicians have been advised not touch their face or any other item that does not need to be touched. All technicians carry disinfecting spray with them to every job.  All workspaces and equipment will be cleaned after each use. In addition, all technicians will carry company-provided hand sanitizer with them and will make sure to routinely sanitize their hands throughout the duration of the call.

5 – NO SHARING

Technicians will not ask customers to touch their tablets or other property. Technicians will not share gloves, tools, or cell phones. If an item must be used by more than one technician, they will clean the item thoroughly after each use.

6 – F.H. FURR SUPPLIED ITEMS

Only items supplied by F.H. Furr will be used.  Technicians will never request to use any customer’s tools, supplies, or materials.

7 – CLEAN WORKSPACE

Our technicians will always clean any equipment, tools, and work areas thoroughly between every use. All equipment, tools, and materials will be placed on the floor and will never be placed on your home furnishings or countertops.  All equipment, tools & materials will be placed on a drop cloth to further protect your home. All technicians carry a disinfecting spray on their vehicle. They will wipe down all workspaces and equipment with this spray once their work has been completed.

8 – EMPLOYEE HEALTH PROTOCOL

All technicians have been instructed to follow a strict health protocol. If any of our technicians begin to show any CDC-published symptoms of COVID-19 or come into contact with anyone who is showing symptoms, they are required to suspend all work activities and seek clearance from their doctor before returning to work. Medical clearance must be documented and return to work must be approved by our Human Resources Department.

9 – PROPER DISPOSAL

All technicians have been instructed to throw all tissues, cleaning wipes, and used protective equipment into proper garbage receptacles immediately after they finish using them.

10 – OPEN DOOR POLICY

All technicians have been instructed to leave all interior doors open throughout the work process to reduce the contact made with door handles.  Exterior doors may also be left open if the customer approves and the weather allows.

SEE SOMETHING, SAY SOMETHING

Our #1 priority is to keep your home and family safe. If you see an F.H. Furr employee practicing unsafe hygiene or work habits during this time, please report the behavior immediately to our Human Resources Department at safetyfirst@fhfurr.com so that it can be corrected.