Choosing a contractor to repair or replace your HVAC system can be a hard job. What do YOU as the homeowner need to take into consideration?
First and foremost, the company should be licensed! Believe it or not, there are many so-called contractors that are practicing the business under the radar without one! If this is the case with someone you hire, they probably haven’t had the proper training which is why their company may not be licensed. You really don’t want someone in your home that isn’t going to do the job you’ve requested properly and possibly not perform all steps necessary. Can you imagine if your gas line wasn’t tied off? This could lead to huge problems and because they aren’t licensed, most likely they won’t be able to cover any damages.
You also shouldn’t accept a quote over the phone or internet. Because every single home is different, it’s nearly impossible to give an accurate quote without seeing the home and the work involved with the job. No two homes or HVAC units are exactly the same and with so many factors to take into consideration, quotes over the phone aren’t reliable. In addition to not taking a quote without a licensed technician coming to your home to review the job, you shouldn’t accept an estimate without getting it in writing with details about everything the company is going to complete. Verbal contracts aren’t something that companies are required to stand by!
Keep in mind that the lowest price doesn’t always get you the best job. Sometimes its better to pay a little more for the company that backs up their work for a longer amount of time or even for the company that has better reviews and customer service when you get your quote. The cheapest price could easily come from a company that doesn’t back their work and once you’ve paid they assume they’re done!
When choosing an HVAC contractor, do your research! Check the company’s online reviews. Read up on what people say about their customer service and the work they do! However, we do suggest using caution on some sites. Google, Better Business Bureau and Angie’s List don’t filter their reviews. Yelp filters their reviews randomly and sometimes some very positive recommendations and/or negative warnings won’t show up because they aren’t “recommended”.
Here at F.H. Furr, we pride ourselves on our Customer Service both over the phone when you call for a consultation and when our technicians are in your home. We treat your home as though it is our very own. When searching for an HVAC contractor, we hope you’ll consider us and are more than happy to answer any and all questions you might have!