Our 100% Confidence Guarantees

Install your heating and cooling system with our worry-free guarantees. And get it in WRITING! We don’t know of any other heating and air conditioning company in Northern Virginia that stands so strongly behind its products or is so committed to your long-term satisfaction.

Satisfaction Guarantee
We agree to accept responsibility for your complete satisfaction with the material we use and workmanship provided by us, and paid for by you. During the first year, if you are dissatisfied with the performance of the heating or air conditioning equipment, our services, our people or for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.

“NO LEMON” Guarantee
Manufacturers have admitted that 9% of their equipment comes from the factory with some kind of defect. We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, should your compressor or heat exchanger fail in the first year…we will replace it with a brand new current model, free of charge.

Know that, should you be one of the unfortunate 9% you can rest assured for we will replace your furnace or condensing unit… and even apologize for the inconvenience! No one else will make a pledge that strong.

No Overtime Guarantee
Thanks you for choosing F. H. Furr for your equipment replacement company. You will receive the no-overtime guarantee, which entitles you to service on the equipment installed by F. H. Furr after regular working hours (Monday through Friday, 8:30am – 9:00pm) with no additional emergency service dispatch fee. We believe if we installed the equipment you have a right to have it repaired in a timely manner with the least amount of inconvenience.

When you have your equipment replace by anyone else, there is no assurance that if you have a heating or cooling emergency after regular working hours, that you will receive service. Unfortunately, other companies may not even call you back and if they do, you may hear something like: “We have no servicemen to respond until tomorrow or the next day.” You won’t hear that with F. H. Furr. A technician will call you back within one hour to discuss your problem and make arrangements for service.

Service Today Guarantee
All companies say they provide service today, but when you choose F. H. Furr to replace your old equipment, you not only receive the best warranties, but you also receive unequaled guarantees. One of these is the Service Today Guarantee.

Simply put, “if the equipment installed by F. H. Furr needs service, we guarantee that your needs come first”. This means you will receive Priority Service ahead of all other service calls, where equipment was not installed by F. H. Furr. In extreme hot weather and cold weather, this may mean you will receive service in hours, not days, with peace of mind knowing that the service technician is on the way, because you trusted in F. H. Furr.

Performance Guarantee
We guarantee that when the equipment system we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a temperature variance at your thermostat of no more than plus or minus 3 degrees from your thermostat selection whether heating or cooling your home. If the installation temperatures are not achieved, we will make any modifications, repairs or replacements at no charge to you for 1 year.

When you sign anyone else’s agreement there is no assurance that it will provide the temperatures you hoped for. We guarantee that it will be the temperature you want. Others sell you equipment… we assure your comfort!